FAQS

Most frequent questions and answers
  • Physical Distancing is strictly enforced between staff and guest.
  • Implement a deep cleaning regime of all apartments in accordance to government cleaning standards and industry association.
  • Ensure we routinely follow and implement any directions and advice from government that can affect our workplace. 
  • We keep up to date from the government https://www.health.gov.au/about-us/contact-us/local-stateand-territory-health-departments.
  • Ensure our workers are directed to stay home and seek medical attention if they are unwell or have flu-like symptoms, even if they think an illness is minor. 
  • Ensure any workers returning from overseas have self-isolated for at least 14 days prior to returning to work.
  • Contactless check out.
  • Implement a deep cleaning regime of all apartments in accordance to government cleaning standards and industry association.
  • Property is professionally cleaned.
  • Property is cleaned with disinfectant.
  • Bedding and towels in water that’s at least 60ºC/140ºF?
  • Property vacant for an extended amount of time between guests.
  • Cleaning areas frequented by workers or others (eg visitors to our premises) at least daily with detergent or disinfectant.
  • Instructing workers to wear gloves when cleaning and wash their hands thoroughly with soap or use an alcohol-based hand sanitiser before and after wearing gloves.
  • Cleaning frequently touched areas and surfaces several times a day with a detergent or disinfectant solution or wipe. This includes.
  • EFTPOS equipment, elevator buttons, handrails, tables, counter tops, door knobs, sinks and keyboards.
  • Utilities such as Electricity and Gas.
  • Linen and Towels.
  • Furnishings and appliances.
  • Apartment is serviced once a week (except for custom quote).
  • Wi-Fi internet.

The following facilities and services can be provided for an additional charge.

  • Wi-Fi Internet: Free (browsing only – No big downloads).
  • Car parking facilities: AUD 20 per night.
  • Rollaway beds: AUD 50 per night.
  • Baby Cot: AUD 10 per night.
  • Baby Cot and Highchair: AUD 15 per night.

Majority of apartments have a river view but not all of them.

Car parking is subjective to availability at AUD 20 per day. Maximum height clearance is 2.0 meters.

  • Cook-Top Stove
  • Oven
  • Microwave
  • Washing Machine
  • Dryer
  • Crockery and Cutlery
  • Kettle
  • Toaster
  • Coffee Plunger
  • Vacuum Cleaner
  • Central Air-Conditioning
  • Kitchen Utensils
  • Television with Foxtel Cable
  • Fridge
  • Hair Dryer

Apartments are located in Flinders Wharf Building at 60 Siddeley Street, Docklands Melbourne, 3008.. The building is positioned along the Yarra river banks, across Melbourne Convention and Exhibition Centre, Crown Casino and DFO South Wharf shopping Centre. We are located around 5 minutes on a tram ride to the centre of Melbourne.

Southern Cross Station is the closest train station which is about 7 minute walk from the building. Batman Park is the closest tram stop. Trams 96, 12 and 109 pass by this tram stop.

Airport transfers from the apartment to the airport can be arranged through our reservation staff. Please note these transfers are chargeable starting from AUD65.00 per way.

There is a sky bus at the airport. The main drop off point in the Melbourne CBD is Southern Cross Station. This station is a 7 minute walk to the apartment complex. The Sky Bus costs around AUD19 per person per way (http://melbourneairport.com.au/to-from-the-airport/overview.html ). Alternatively, guests can take a cab. The fare varies from AUD65 to AUD80 depending on traffic conditions. From the airport it takes around 35 to 50 minutes by car to reach the apartment complex.

There is a bus transfer at Avalon airport operated by Sita Coaches. The main drop off point in Melbourne CBD is Southern Cross Station. This station is a 7 minute walk to the apartment complex. Bus transfer is around $22.00 per person per way (http://www.sitacoaches.com.au/avalon/about_avalon.shtml). Alternatively, guests can take a cab. The fare varies from AUD 120 to AUD 150 depending on traffic conditions. From the airport it takes around 1 hour 15 minutes by car to reach the apartment complex.

Guests can make a reservation online – please click the “Book Your Stay” button.
Alternatively, guests can email our reservation team at reservations@melbourneholidayapts.com.au or call us at 1800934935 (charges may apply).

Short Term
The minimum length of stay is 3 nights.

Long Term

The minimum length of stay for a long term stay is 28 consecutive nights.

Yes, most of our corporate guests have their company paying on their behalf. An invoice will be sent to the company.

Short Term
The company needs to pay in full before the check-in date.

Long Term
The company needs to pay the deposit stated on the confirmation. The remaining balance needs to be paid at the due date specified on the invoice.

All guests are required to provide their credit card upon check-in. The credit card is used as guarantee in the event the company declines an invoice. The credit card is also used to charge incidentals that are not covered by the company. We will inform the guest before charging the credit card.

Short Term

  • Cancellation fee for bookings cancelled at least 7 working days before date of arrival: AUD 35.
  • Cancellation fee for bookings cancelled within 7 working days before date of arrival: Full amount of booking.
  • Cancellation fee for advance purchase or non refundable booking is the entire amount paid.

Long Term

  • Cancellation fee for bookings cancelled at least 7 working days before date of arrival: depends on contract and agreement.
  • Cancellation fee for bookings cancelled within 7 working days before date of arrival: depends on contract and agreement.

Guests are required to advise estimated time of check-in especially if arriving at the apartment after 6PM. We have a comprehensive after office check in procedure wherein guest needs to fill out our after office registration form and attach a copy of passport or driver’s license as well as the credit card used to make payment and credit card for the security bond. Only when the registration form and the documents required are receive do we let the guest know where and how to collect the key. 

Melbourne Holiday Apartments Flinders Wharf has a reception desk outside of the building premise. Guest must proceed to our office at 17B/60 Siddeley Street, Docklands 3008 (beside the Ezy Convenience Store).  Guests can call +61417852550 for directions.

Guest must check out latest by 10am.

are required to book the previous night. If rooms are available before 2pm, an early check-in may be possible. Guests can leave their luggage free of charge at our office between office hours.

Late check-out should be requested with the reservation staff. Late check-out is not guaranteed and is subject to availability at the time of check-out. A late check-out fee of AUD50 per hour is applicable for guests leaving before 3pm. The full price of the room will be charged for a check-out after 3pm.

Melbourne Holiday Apartments Flinders Wharf does not operate any dining facilities. However, there are numerous restaurants beside and around the building.

Housekeeping is offered every 7 days after check in-date. There is no daily service. Daily service may be requested at an additional fee of AUD50 to AUD 160 per apartment depending on the number of bedrooms.

The apartment is equipped with a washing machine and dryer. Dry cleaning service is offered in the building but this is operated by a different company. Melbourne Holiday Apartments Flinders Wharf staff can provide the dry cleaning company’s number to the guest but the guest must make the arrangement directly with the said company.

There is no safety deposit box inside the apartment. Guests are advised to secure their valuable and lock their apartment at all times.

Guests can have parcels and letters delivered before they arrive. Guests can have items delivered to 17B/60 Siddeley Street, Docklands 3008. All parcels must be addressed to the attention of Teresa Lane with the guest name so that we are able to confirm and accept the delivery. Guests must also notify the staff in writing if there is a delivery expected otherwise deliveries will not be accepted.

Guests must indicate their apartment / unit number and the building address when making the order. Guests must advise the delivery company to give the recipient a call upon delivery. The concierge will not accept grocery and food deliveries on behalf of guests. Upon arrival of a delivery, guests can either go down the lobby to get the items purchased or provide access to the delivery personnel to reach the apartment using the intercom inside the apartment.

All our apartments are strictly non-smoking. 

Pets are not allowed in our apartments.

Guests can contact one of our friendly staff on +61417852550.

Our Terms and Conditions can be viewed here (please click here to view). Terms and conditions can be altered but only by arrangement with us in writing.

For emergency service please dial 000. Once the emergency service is on its way, please contact Teresa, Carol or Camila on +61417852550 so we can further assist with the emergency.