FAQS

Most frequent questions and answers
 
  • Utilities such as electricity, water and gas 
  • Linen and Towels
  • Furnishings and appliances
  • Weekly housekeeping service 
  • High speed internet
  • Access to the recreational facilities
  • After hours on call service for emergencies 

The following facilities and services can be provided for an additional charge. 

  • Car park: AUD 35 per night.
  • Rollaway bed: AUD 50 per night.

Majority of apartments have a river view but not all of them. The Deluxe Apartments have views of the Yarra river.

Car parking is subjective to availability at AUD 35 per day. Maximum height clearance is 2.1 meters.

  • Cook-Top Stove
  • Oven
  • Microwave
  • Big size Fridge
  • Dishwasher
  • Washing Machine
  • Dryer
  • Crockery and Cutlery
  • Kitchen Utensils
  • Kettle
  • Toaster
  • Coffee Machine
  • Vacuum Cleaner
  • Central Air-Conditioning
  • Smart Flat TV
  • Hair Dryer

Apartments are located in Flinders Wharf Building at 60 Siddeley Street, Docklands Melbourne, 3008. The building is positioned along the banks of the Yarra river, across Melbourne Convention and Exhibition Centre, Crown Casino and DFO South Wharf shopping Centre. We are located around 5 minutes on a tram ride to the centre of Melbourne. 

Sea Life Aquarium, the Immigration Museum, Flinders Station and Federation Square are a quick ride on the free tram.

Southern Cross Station is the closest train station which is about 7 minutes walk from the building. Batman Park is the closest tram stop. Trams 96, 12 and 109 pass by this tram stop. The tram stop at the corner of Spencer Street and Flinders Street has the trams number 35, 70 and 75. South Wharf/ Wurundjeri Way have tram numbers 70 and 75. Property is located on the free-tram zone.

Airport transfers to and from the apartments can be arranged by our reservation staff. Please note that these transfers are chargeable, and prices start from AUD 75 one way.

Sky bus serves passengers at the airport. The main drop off point in the Melbourne CBD is Southern Cross Station. This station is a 7 minutes walk to the apartments. The Sky Bus costs around AUD22 per person per way (https://www.skybus.com.au/ ). Alternatively, guests can take a cab. The fare varies from AUD80 to AUD95 depending on the traffic conditions and time of the day. From the airport it takes around 35 to 50 minutes by car to reach the apartment complex.

Skybus operates daily services to and from Avalon Airport. The journey time can take around 90 minutes depending on traffic conditions. Passengers can now enjoy the benefit of our free on board WiFi. For prices and more information https://www.skybus.com.au/avalon-city-express/. 

Guests can make a reservation online by clicking on the “Book Now” button. 
Alternatively, guests can email our reservation team at reservations@melbourneholidayapts.com.au or call us at 03 9629 8877.

The minimum length of stay is 1 night. Weekends have a minimum of 3 night’s stay. 

Melbourne Holiday Apartments offers long stays from 1 month to a year or longer. Exclusive terms and conditions apply.  

Yes, corporate bookings usually pre-arrange payments prior to arrival or follow a payment agreement with the property. Payments can be made upon invoicing or charge back.  

Corporate bookings have payment arrangements therefore corporate guests are only required to present photo ID on arrival.  

Cancelation policy will vary depending on the terms and conditions. Melbourne Holiday Apartments offers flexible bookings terms and non-refundable stays. 

Flexible Bookings Policy: 14 days cancellation notice applies. If a booking is cancelled 14 days prior to the check-in date, no charge will be applied. Bookings cancelled within 14 days of arrival will incur a cancellation fee equal to 50% of the total amount. Cancellation fee will be charged to the credit card used to guarantee the payment of your account.

Non-Refundable bookings: cancellation, no-show or change of dates are not accepted. 

For NO SHOW bookings a cancellation fee equal to the full stay will be charged to the credit card provided upon booking. 

In-house guests: once the guest has checked in any change of dates or cut short of stay are not permitted. Credit or refunds are not possible, even in the event of Force Majeure. Fees associated with the booking are considered therefore no refund or credit requests will be entertained. 

Bookings made through online travel agents such as Expedia and Booking.com need to follow the cancellation policy of those platforms. 

 All booking cancellations need to be in writing or by email. Voice messages or verbal cancellations will not be accepted. 

Check in time is 2pm. Check out is 10am.

Yes, it is. Guests arriving outside office hours are encouraged to inform our front office team within 3 days of arrival upon receipt of our Check-in Procedure. 

Guests will be asked to fill out a Guest Agreement Form confirming our Terms and Conditions of Stay.

Photo ID must be provided along with credit or debit card details which will be verified, and the security bond will be processed.

Melbourne Holiday Apartments Flinders Wharf has an office located in the building outside on Siddeley Street. Guests must proceed to our office at 17B/60 Siddeley Street, Docklands 3008 (next to the Ezy Convenience Store).  

Office is located on the corner of the building in front of the roundabout. Visible signage can be sighted for easy identification.

Early check-ins are available and subject to availability. Guests are welcome to store the luggage in our office. 

Late check-outs are not always possible. Requests will be noted by our friendly reservation team who will try to accommodate your request.  

Apartments are located in a residential building therefore there is no restaurant onsite. Options of restaurants and cafes are only a walk away.

Housekeeping service is complementary and offered once a week for stays of 7 days or more. Extra service can be organised and subject to availability (extra cost applies). 

The apartment is equipped with a washing machine and dryer for private use. 

No, there is no safety deposit box in the apartments.  

Guests can have parcels or groceries delivered before they arrive for their stay. Guests need to address the delivery of items to 17B/60 Siddeley Street, Docklands 3008. All parcels must be addressed to the attention of Melbourne Holiday Apartments and must include the guest’s name. Guests must notify the staff in writing if there is a delivery expected otherwise deliveries may not be accepted. 

Apartments have an intercom system for the communication and drop off. Guests and residents must attend to the delivery at the entrance door. Access to the building premises is strictly allowed to registered persons only.  

All our apartments are strictly non-smoking. However, guests are permitted to smoke on the balcony, provided the balcony door is properly closed to prevent smoke and any odour from entering the apartment. We ask guests to be mindful of other apartments when smoking out on the balcony. 

Pets are not allowed in our apartments. Exception for long stays when approved by the manager.

Guests can contact one of our friendly staff on +61 3 9629 8877. We offer an after office hours call centre for emergencies and general assistance. 

Our Terms and Conditions can be viewed here (please click here to view)