Terms And Conditions

ACCEPTANCE

Guests are deemed to have read and accepted these terms and conditions upon booking the accommodation with us. You will sign an acknowledgment of these terms and conditions at check-in.  In the event of a dispute, Melbourne Holiday Apartments’ decision is deemed final.

CONDITIONS OF STAY

Guests are made fully aware of booking an apartment in a residential building. Parties, functions or gatherings are strictly prohibited. Guests will be immediately evicted if caught having a party or gathering after 10PM or having an excessive number of visitors. Full loss of payment, entire security bond and eviction costs will apply to the person responsible for the booking.

The property reserves the right to not take group bookings apart from corporate events at Melbourne Convention and Exhibition Centre.

Any physical damage, breakage, and loss of items in the apartment will be charged to the guests accordingly. The management reserves the right to draw down on the bond for the recovery of loss and damage incurred.

Disturbance to our neighbours, including excessive noise, loud music, bad behaviour, is strictly prohibited. Non-compliance with the building rules and conditions of stay will result in immediate eviction. Full loss of payment, loss of bond and eviction costs of up to $2000 will apply. Guest is legally liable to pay eviction costs by signing the guest agreement form. By breaking building rules and breaching our conditions of stay, you irrevocably harm the business branding and put in jeopardy our ability to operate in a residential building. There is potential legal consequence to the person responsible for the booking.

The number of guests should not exceed the number stated on the booking confirmation. Guests will be evicted if caught to have exceeded the number of people stated in the confirmation.

Pets are not allowed in apartments booked for short stays. Guests booked for a long stay need to seek permission from the management to have pets in the apartments prior to their arrival.

Management takes no responsibility for the guests’ personal property.

All Apartments are NON-SMOKING. Smoking inside the apartment is prohibited. Smoking on the balcony is allowed, provided the balcony door is closed. You are not permitted to throw cigarette butts from the balcony.

All apartments are fully furnished and self-contained. Unless otherwise requested, housekeeping service is done on a weekly basis and is only applicable for stays of 7 days or more at no extra cost. Additional housekeeping servicing is available on request and an additional charge would apply.

Only 2 sets of keys per apartment are available regardless of the number of guests staying in the apartment.

Smoke Alarm: Should the smoke alarm in your apartment be activated during your stay (for instance by cooking or using the toaster), please open windows and the balcony door. Guest MUST not open the front door once the alarm goes off as this will cause the fire system alarm in the building to go off and fire brigade will be engaged. Guest will take full responsibility for all costs charged by the Melbourne Fire Brigade to the Owners Corporation, the owner or Melbourne Holiday Apartments if the Fire Brigade renders any costs or charges.

You must not participate in any illegal activity at our apartments at any time. We reserve the right to immediately terminate your accommodation agreement without notice and re-enter into possession without a refund of any payment and security bond if you do so. 

You must not assign, sub-let or sub-licence the whole or any part of the premises without our prior written consent.

You agree that the Residential Tenancies Act 1997 (Vic) does not apply to this stay and that you will have no recourse to any of the provisions therein. 

Booking Upgrade: If a guest is upgraded to a bigger apartment and other beds and towels are used, Management reserves the right to charge the correct tariff to cover expenses related to the extra usage.

Furniture, fixtures & fittings are not to be altered or moved between rooms.

Melbourne Holiday Apartments reserves the right to debit your credit card or pursue further compensation for any outstanding charges that apply to your booking and your stay. This includes extra cleaning, rubbish removal, additional guests, extended stays, late check-outs, extra bedrooms occupied, smoking penalties, lost keys and swipes, repairs, or damage to the property (in the apartment, common areas of the building or to furniture, appliances, or equipment in the apartment). 

All information or advice provided as part of this website is intended to be general in nature. Melbourne Holiday Apartments strives to ensure that all information provided as part of this website is correct at the time of inclusion on the website.

The guest and Management agree that these terms and conditions are to be construed in accordance with the laws of Victoria and the parties agree that were any legal dispute arises it will be dealt with under the exclusive jurisdiction of Victorian Courts.

BUILDING RULES

There is ZERO tolerance for parties, functions, loud music, and excessive noise in the apartments.  We ask that you respect the residents and guests in the building as bad behaviour towards staff or residents will not be tolerated.

The number of guests staying in the apartment must not exceed the number stated on the booking.

Guests must refrain from gathering outside on the apartment balcony after 10pm as this may disturb the peace of neighbours.

Guests must wear suitable footwear and appropriate clothing at all times, including inside the foyer and in the lift. Guests must dry off after using the pool. Strictly no glass objects in the recreational facilities. Children under the age of 15 years must not use these facilities unaccompanied.

The appearance of clothing and other items apart from outdoor chairs is NOT allowed on the balcony or anywhere that is visible from the outside of the building under the body corporate policy. Please do not leave items such as laundry airers or clothing items on the balcony or anywhere which is visible from the outside.

Rubbish should be disposed of via chutes located near the lifts on levels 1 -17. Recycling rooms and larger bins can be found on level 1 – 6. To discard, tie rubbish in a plastic bag and place inside the chute. Do not leave any items on the floor of the waste room.

When using the car parking, stay in your designated parking spot assigned to you by a Melbourne Holiday Apartments  team member. Parking in the wrong spot will result in the towing of the vehicle by a third-party company not related to Melbourne Holiday Apartments. Approximate cost of towing is $600 and guest is liable for this charge.

Violation of any of these terms and conditions as well as building rules will result in prompt action by the Business Manager and will incur penalties accordingly.

RESERVATIONS & PAYMENT

Bookings can be made online via the Melbourne Holiday Apartments website. Alternatively, guests can email at reservations@melbourneholidayapts.com.au or call 1800 – 934 – 935.

Rates are structured based on the length of stay. If you alter your arrival or departure dates, your booking status and rates are subjected to change accordingly.

Melbourne Holiday Apartments practices dynamic pricing wherein rates may change depending on various factors such as room availability, seasonality and peak events. Once a reservation has been made, the rate for that booking is guaranteed. Requests for rate changes or further discounts will not be entertained.

Credit or Debit Card is required when making a booking. If guest is not comfortable to provide details via email the reservations team will give guest a ring.

Guest is required to present the same credit card used for any the advance payment on arrival as the credit card needs to be sighted. Credit card payments will only be accepted if card belongs to the guest (exception for corporate bookings when dealt before arrival).

Guests must be 21 years of age or older to make a reservation and stay at the apartment. Photo ID is requested upon arrival.

We accept Visa, MasterCard and American Express. Credit Card payments attract a 1.5% surcharge. Bank transfers do not incur fees.

Due to COVID-19 travel uncertainty, reservations will be reconfirmed closer to the arrival date.  No deposit payment is required at the time of booking. Full payment may be collected one day prior to arrival in line with our cancellation policy. In most cases, payment will be collected at the day of arrival upon check-in (shorty stay’s policy).

New 7-Day Cancellation Policy will take effect for all bookings made from the 5th  November 2021 for check-in dates from the 15th February 2022 onwards.

Payment for long stay bookings is required seven days prior to the date of arrival and always payable in advance monthly

AMENDMENT AND CANCELLATION

Amendments / change of date and cut short of stays are subject to the approval of Melbourne Holiday Apartments Management.  Management reserves the right to cancel a booking if the booking is cut shorter than the minimum nights required. Nightly rate may be adjusted to reflect the change of dates or length of stay.

7-Day Cancellation Policy: if a booking is cancelled more than 7 days before arrival, no cancellation fee will be charged. If booking is cancelled within 7 days from the check-in date, then a cancellation fee equal to 1 night will be charged. Cancellation fee will be charged to the credit card used to guarantee the payment of your account. For NO SHOW bookings a cancellation fee equal to the full stay will be charged to the credit card provided upon booking.

Once a guest has checked in, no cut short of stays is allowed even in a snap lockdown situation due to Covid restrictions. The property will not refund or offer credit in this instance as expenses related to this stay need to be processed.

Bookings made through online travel agents such as Expedia and Booking.com need to follow the cancellation policy of those platforms.

All booking cancellations need to be in writing or by email. Voice messages or verbal cancellations will not be accepted.

If cancellation is caused by Melbourne Holiday Apartments due to unforeseen circumstances, all money paid to date is refundable via the method paid within 7 days of a written cancellation notification. The manager will make every effort to ensure the property is available as booked. However, the manager reserves the right to make alterations/cancellations to bookings due to unforeseen circumstances.

For bookings made on or before 5 August 2021, please refer to the cancellation policy at the time your reservation was made. This is reflected on your booking confirmation email.

CHECK-IN POLICY

Standard check in time is 2PM.

Guests are required to visit our office for the registration and check-in induction. Our office is located at the corner of the Flinders Wharf building (17B Siddeley Street, next to the Ezy convenience store).

Office hours are from 9am to 6pm Monday to Friday. The office is currently closed over the weekends and on public holidays.

Guests arriving early or with a late flight are welcome to store bags in our office. The drop off and pick up of bags must be between office hours.

After Hours Check-In: If guest is arriving outside office hours it is important to contact our reservation team so we can prepare the check-in registration form and have the required documents and security bond done at least 48 hours before the arrival date.

Guests are required to present a photo ID upon arrival. Payments using credit card will only be accepted if the card belongs to the guest checking in. Corporate bookings are an exception and will be dealt with prior to arrival.

Documents required by Melbourne Holiday Apartments before giving guests access to the property: photo ID for the main guests, registration form signed acknowledging Terms and Conditions and Conditions of Stay and security bond.

A pre-authorisation transaction of AUD $500.00 will be processed to the credit card on arrival and will be held as a security bond to cover any incidentals. A security bond of $1000 will be hold for the 2-bedroom and 3-bedroom bookings. Guests who are unable to meet the check-in requirements will not be granted access to our apartments unless approved by the manager before check-in date.

Guests are given a non-exclusive licence to occupy the apartment for the duration of the Stay and no longer. Melbourne Holiday Apartments Management can re-enter the Apartment without notice upon the conclusion of the stay, if Management believes any breach of these terms and conditions has occurred and provision of a housekeeping service of the Apartment as agreed with you. 

CHECK-OUT PROCEDURE

Check-out time is 10AM.

Late check-out is subject to availability and not guaranteed.

A late check out fee is applicable for late check-outs past 11am. Late check outs must be pre-arranged and approved by management.

Melbourne Holiday Apartments offers a self-checkout system. Guests are required to return all keys upon departure. Keys can be dropped off using the “Express Check-Out” drop box located outside our office at 60 Siddeley Street Docklands.

Guests must leave the apartment in a reasonable condition. No cleaning is required by the guest. An extra cleaning fee will be charged for apartments that are left too messy or carelessly dirty. Damage to any furniture, appliance or equipment will also be charged to the guest. 

Fine Print

COVID-19 PROTOCOL & PROCEDURE

Melbourne Holiday Apartments is not a quarantine facility. In the interest of the well-being of our current guests, residents and staff, we regret that we are unable to accommodate guests who have tested positive to COVID-19 or been in contact with a COVID-19 confirmed case in the last 14 days prior to check in date. If you have been in contact to a positive case or attended an exposure site, you should follow the Department of Health (DoH) guidelines.

The property will request additional documentation from guests to validate identity, travel itinerary, reason for travel and other relevant information in accordance with DoH guidelines at the time of the booking and only required when such guidelines are in place.  Failure to produce the required documents will result in the cancellation of the booking.

 COVID19 PROTOCOL & PROCEDURE FOR THE USE OF THE RECREATIONAL FACILITIES

  1. Availability, and capacity limits apply for the use of the gym, pool, spa, sauna and steam room. These limits are mandated by building management and are subject to frequent changes.
  2. Amenities are restricted to residents & registered guests only.
  3. There are density limit restrictions in place.
  4. Social distancing guidelines must always be observed.
  5. Pool and gym users are responsible for removal of rubbish and personal items.
  6. Pool and gym users must maintain good personal hygiene and refrain from using amenities where they have cold or flu like symptoms.
  7. Pool and gym users must follow all reasonable directions from staff members.
  8. Pool and gym users must carry a towel and use disinfectant wipes to clean equipment after use.
  9. Guests must wear suitable footwear and appropriate clothing at all times, including inside the foyer and lifts.
  10. Guests must dry off after using the pool.
  11. Strictly NO glass objects or food and drinks are to be brought into the pool area.